Shipping Policy

Thank you for shopping with the vSeeBox center

We are currently serving customers within the United States only. All orders are shipped from our U.S. warehouse located at:

12320 4th Street, Dock #14 & #15
Rancho Cucamonga, CA 91730

🚚 Shipping Carriers

We ship via UPS or FedEx, depending on your location and package size.

📦 Order Processing

Orders placed before 6:00 PM (PST), Monday to Friday, will be shipped the same day.
Orders placed after 6:00 PM, on weekends, or holidays will be shipped on the next business day.

📅 Holiday Shipping Notice

Please note that during U.S. federal holidays, our warehouse may be closed or operate on reduced hours. Orders placed during these times may experience slight delays. We appreciate your patience and understanding.

⏱ Estimated Delivery Time

Delivery typically takes 1–3 business days, depending on your location.

💰 Shipping Rates

Free Shipping for orders over $30
$10 flat shipping fee for orders under $30

🔄 Returns & Exchanges

For return and exchange information, please refer to our Return Policy.

If you have any questions, please don’t hesitate to contact us. We’re here to help!

General Question

1. What is vSeeBox?

vSeeBox is one of the best-selling TV boxes full of Android. To use our vSeeBox, just plug it into the TV, connect to Wi-Fi or Ethernet, and then you can enjoy the best home entertainment experience ever.

The latest V3 Plus models include: quad-core 64-bit CPU processor, 4GB RAM, 64GB internal storage, Android 11 TV, a new powerful chipset Amlogic 905Y4, supporting 10-bit HDR decoding, up to 8K@60fps, 2R2R dual Wi-Fi 6, up to 867mbps, and LAN network up to 1000mbps.vSeeBox V3 Pro adopts H.265/. Compared with H.264, H.265 image processing technology doubles the data compression ratio under the same video quality, saves 50% of network bandwidth resources, and allows you to watch more smoothly with the same image quality and enjoy a high-quality experience with less buffering.

2. Is vSeeBox Legal?

vSeeBox is a legal android device.

3. Where can I use the vSeeBox?

You can use it anywhere in the world, you can take it for travelling/road trips as well.

4. Any requirements for using vSeeBox?

You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with vSeeBox. We recommend an over 15 Mbps network with Ethernet for smooth streaming.

5. Can I install my apps on vSeeBox?

Yes absolutely. vSeeBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly.

6. What internet speed do I need for using vSeeBox?

We recommend an over 15 Mbps network with Ethernet for smooth streaming.

7. What type of TF card can be used and the maximum storage?

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).

8. Where can I purchase the vSeeBox?

You can find it with our local distributors or online stores. Please be reminded to find authorized distributors to ensure they are selling genuine products.

9.Do I need a VPN to use vSeeBox?

Not compulsory to have VPN to use vSeeBox. If you use 3rd party apps often / need to change the location for a service area with apps like Netflix, we recommend having one.

vSeeBox Setup and Installation

1.How can I change the picture quality?

Some of our VODs have different quality versions for you to choose from. You can adjust according to your network environment. Press Menu button on your remote during the VOD streaming, in Quality, you can choose High / Normal / Low quality, high quality maybe up to 4K version

2. How can I set s movie or TV series to my favorite?

When you select and click on any VOD, there are “Play”, “Info” and “Favorite” buttons on the page before you watch it. You can click the “Favorite” button to add it to your favorite.

3.Hpw to add to faborites ?

1st way: Long press the “OK” button of your remote while hovering on the channel, white heart icon appears when it successfully added to Favorite List. Vice Versa, long press the “OK” button over the channel again to cancel favorite.

2nd way: Inside the Heat Live app, visit the MENU page, then move to Favorite, and you can select your favorite channels on the whole channel list. Vice Versa, select it again to cancel your favorite.

4. How to install my apps on vSeeBox?

We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, and Disney+ there.

For some 3rd party apps out of the Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.

5.How to uninstall apps on vSeeBox?

On the 1st row of the Home page, Settings, Apps, select the app(s) you want to uninstall, and click Uninstall.

6. How to update my vSeeBox?

vSeeBox supports Over-The-Air updates to keep your device updated. On the 3rd row of the Home Page, select the Software update. You can check if any new updates with Online Update.

7.How to reset my vSeeBox? Will factory reset erase my Apps?

Factory reset will erase all data and caches on the vSeeBox. However, you can install the apps back after resetting.You can find that on: 3rd row home screen - system settings - device preference - reset - erase everything.

8.TV box missing after setupHow to reset my vSeeBox? Will factory reset erase my Apps?

Please confirm that network has been connected first. You can open YouTube TV and see if any videos can be playing.

If network connected but Apps still not showing on Home Screen, we recommend doing a factory reset if you are experiencing unusual glitching from setup. You can find that on: 3rd row home screen - system settings - device preference - reset - erase everything.

9.How can I turn subtitles ON/OFF?

Some of our VODs have different subtitles even in different languages for you to choose from. Press the Menu button on your remote during the VOD streaming, in Subtitles, you can choose None (for closing subtitles), or subtitles in different languages.

10.How can I change the track language to of A VOD?

Some of our VODs have different track languages for you to choose. Press the Menu button on your remote during the VOD streaming, in Track, you can choose English, Español and more according to availability.

Purchase (Elite Ultra, V5 Pro, V3 Plus, V3 Pro)

1. What’s the difference between model V3 Pro and V3 Plus?

The main difference is that the decoding performance and loading speed of vSeeBox V3 Plus have been greatly improved compared with vSeeBox V3 Pro.
Here’s what’s vSeeBox V3 Plus new:
1: Multi-track selection
2: Multi-subtitle selection
3: Time shift function

2. What’s the difference between model V3 Plus and V5 Pro?

The main differences between the vSeeBox V3 Plus and V5 Pro models are as follows:

1. Operating System: The V5 Pro is equipped with Android 12.0 OS, while the V3 Plus runs on Android 11.0 OS.
2. Remote Control: The V5 Pro features a larger Bluetooth Voice Remote, whereas the V3 Plus may have a different remote design.
3. Storage: The V5 Pro offers 32GB eMMC internal storage, while the V3 Plus may come with 64GB eMMC internal storage.
4. Video Output: The V5 Pro supports 6K@60fps and 4K Ultra HDR output, whereas the V3 Plus supports 4K Ultra HDR output and 8K video decoding output.
5. Processor: The V5 Pro may be powered by a quad-core ARM Cortex-A53 Processor, while the V3 Plus may have a different chipset.
6. Features: The V5 Pro may introduce new features or enhancements compared to the V3 Plus model to provide an advanced and improved user experience.

3. What’s the difference between model V5 Pro and V3 Pro?

The main differences between the vSeeBox V5 Pro and V3 Pro models are as follows:

1. Hardware and Performance: The V5 Pro features upgraded hardware specifications such as Android 12.0 OS, a larger Bluetooth Voice Remote, and WiFi 6 support, offering improved performance and connectivity compared to the V3 Pro.
2. Storage Capacity: The V5 Pro comes with 4GB DDR3 RAM and 32GB eMMC internal storage, while the V3 Pro has 4GB DDR3 RAM and 64GB eMMC internal storage.
3. Video Output:The V5 Pro supports 6K@60fps and 4K Ultra HDR output, whereas the V3 Pro supports 4K Ultra HDR output and 8K video decoding output.
4. Processor: The V5 Pro is equipped with a quad-core ARM Cortex-A53 Processor, while the V3 Pro features the Amlogic 905Y4 chipset.

4. What’s the difference between model V3 Plus ,V5 Pro, V3 Pro and vSeeBox Elite?

vSeeBox V3 Plus:
- Operating System: Android 11.0 OS
- Chipset: Powerful Amlogic 905Y4 chipset
- Storage: 64GB eMMC Internal Storage
- Video Output: 4K Ultra HDR output and 8K video decoding output
- Features: Intuitive Bluetooth remote

vSeeBox V5 Pro:
- Operating System: Android 12.0 OS
- Storage: 32GB eMMC Internal Storage
- Video Output: 6K@60fps, 4K Ultra HDR output
- Processor: Quad-core ARM Cortex-A53 Processor
- Features: Large Bluetooth Voice Remote

vSeeBox V3 Pro:
- Operating System: Android 11.0 OS
- Storage: 64GB eMMC Internal Storage
- Video Output: 4K Ultra HDR output and 8K video decoding output
- Features: Intuitive Bluetooth remote

vSeeBox Elite:
- Operating System: Android 10.0 OS
- Storage: 128GB eMMC Internal Storage
- Video Output: 6K@60fps, 4K Ultra HDR output and 8K video decoding output
- Features: Parental Control

Each model offers unique features, hardware specifications, and functionalities tailored to different user preferences and needs.

5. What is vSeeBox Elite Ultra?

vSeeBox Elite Ultra ($449)
(2025 Newest Model)

New: Android 12 TV System
4 GB DDR3 RAM
128 GB eMMC Internal Storage
Dual-Band Wi-Fi 6 (RTL8822CS 2T2R) & Bluetooth 5.0
Quad-core ARM Cortex-A53 Processor
Support 8K@60 fps & 4K Ultra HDR output